Effective August 23, 2026

Returns and Printing Problems

Personalized products are final sale

Because custom products are produced using customer-selected images, crops, text, options, and personalization, they cannot be returned or exchanged for preference changes or customer-input errors.

Problems caused by Cherry Hill Studio

Contact us within 30 calendar days after delivery or pickup if an item is damaged, defective, incorrectly produced, or does not match the approved order because of a Cherry Hill Studio printing, manufacturing, or fulfillment error. We require clear photographs showing the product and reported problem, along with the order number.

Available resolution

After reviewing the claim, Cherry Hill Studio will choose the appropriate resolution, which may be correction, reprinting, replacement, store credit, or refund. We may require the original product to be returned.

Customer-provided image quality

Refunds and replacements are not available for results caused by customer-provided image quality or choices, including low resolution, blur, compression, lighting, color, content near a crop edge, an approved crop, spelling, dates, names, or personalization. This applies even when the website accepted the file or displayed a quality warning.

Shipping costs

Customers are responsible for return-shipping costs unless Cherry Hill Studio agrees otherwise or applicable law requires a different result. Original shipping charges are non-refundable.

Report a problem

Email dan@cherryhillstudio.com within 30 days. Include the order number, a description, and photographs of the entire product and affected area. Do not return a product until you receive instructions.